PRIVACY POLICY

The mission of Germantown Performing Arts Center (GPAC) is to serve the community by presenting the highest quality artistic endeavors to educate, engage, enrich and transform. The following privacy policy applies to customer data collected by Germantown Performing Arts described in Section I.


Information Collected by Germantown Performing Arts Center

Germantown Performing Arts Center collects certain nonpublic personal information from its Members, Season Ticket Holders and other members of the general public, including information it receives from them on applications and other forms, as well as information about their transactions.

Germantown Performing Arts Center collects this nonpublic personal information from:

•         Donations

•         Surveys

•         Class and workshop registrations

•         Ticket purchases by members and season ticket-holders via phone, our web site www.GPACweb.com , at the GPAC Box Office, The Grove.

•         Ticket purchases by non-Members and non-Season Ticketholders at the GPAC Box Office. For online purchases made from Choice Ticketing, please see the Choice Ticketing privacy policy, www.choiceticketing.com/privacy-policy/.

•         Registrations on our web site www.GPACweb.com

•         Information shared by social media users

•         Other public sources.


Use of your personal information

GPAC uses the personal information it collects to process ticket orders, donations and registrations; to notify you of performance changes and updates; and to offer you unique ticket offers or event invitation based on your interests.

GPAC does not sell, rent or lease its Membership, Season Ticketholder or customer lists to third parties. GPAC may, from time to time, share data with trusted organizations that are raising money or selling tickets on GPAC’s behalf. In doing so, GPAC may disclose the following kinds of information about you:

•         Information GPAC receives from you on applications and other forms, such as your name, address, e-mail address and telephone number

•         Information about your transactions with GPAC, its affiliates or others. GPAC has a contractual agreement with these trusted organizations that prohibits them from disclosing this information for other purposes.

In addition, GPAC may contact you on behalf of partner organizations or external business partners about a particular event or offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. If you prefer to not receive such communications you may email: boxoffice@gpacweb.com.

GPAC does not disclose nonpublic personal information of its former members, season ticket-holders or other customers.


Protection of Your Financial Information

GPAC will protect any personal financial information you share with us. Your credit card number will only be used for processing ticket orders, donations or class/workshop registrations. Your order information will be stored on our secure servers; this information is not shared with third parties. Information for technical management purposes is accessible by Choice Ticketing. We restrict access to customer financial information for use by authorized GPAC employees only. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.


Website and email newsletters

To maintain contact with GPAC donors, customers and other interested parties, GPAC manages a website, https://www.gpacweb.com. In general, when you visit our website and access information, you remain anonymous. GPAC does not require you to register or provide personal information in order to view our site.

GPAC tracks web usage and non-personally identifiable information (that is, information that cannot be traced to a single, personally identifiable individual) to evaluate how well our web pages are serving visitor needs.

There are occasions when we will ask for additional information from you. We do this to better understand and respond to your needs, and to provide you with services that may be valuable to you. For example, personally identifiable information will be collected when you make a donation, purchase tickets or sign-up for GPAC e-mails. GPAC also tracks customer response to emails - specifically if the email was opened and if a purchase decision was made - to evaluate the effectiveness of these promotions. To opt-in or opt out of receiving specific email newsletters, please click “unsubscribe”, contact our box office at boxoffice@gpacweb.com or call (901) 751-7500.

GPAC may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) GPAC’s rights or property or anyone else that could be harmed by such activities. GPAC may disclose user information when we believe in good faith that the law requires it.